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Terms of Service

Last Updated: June 2024

Table of Contents

  • 1. Acceptance of Terms
  • 2. Description of Services
  • 3. User Accounts
  • 4. Mobile Applications
  • 5. User Conduct
  • 6. Intellectual Property
  • 7. Advertising
  • 8. Third-Party Links
  • 9. Health Services Disclaimer
  • 10. Medical Devices
  • 11. Payment Terms
  • 12. Cancellation Policy
  • 13. Limitation of Liability
  • 14. Indemnification
  • 15. Age Requirements
  • 16. Regional Terms
  • 17. Termination
  • 18. Governing Law
  • 19. Dispute Resolution
  • 20. Changes to Terms
  • 21. Contact Information

Welcome to KangLv ZhiJia. These Terms of Service ("Terms") govern your use of the website kanglvzhijia.com and mobile applications (collectively, the "Services") operated by Beijing Xingyun Yidao Cultural Communication Co., Ltd. ("we," "us," or "our").

1. Acceptance of Terms

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services. Your continued use of the Services constitutes your acceptance of these Terms and any changes to them.

2. Description of Services

We provide the following services:

  • Health & Wellness Tourism: Travel consulting, ticket booking, and hotel reservation services for health-focused journeys
  • Mobile Applications: Health and wellness management applications available on Google Play and App Store
  • Health Consulting: Non-medical health consulting and wellness guidance services
  • Medical Devices: Class I and Class II medical device products
  • Event Planning: Exhibition planning and hotel management services
  • Product Sales: Agricultural products and daily necessities

3. User Accounts

To access certain features, you may need to create an account. You agree to:

  • Provide accurate, current, and complete information
  • Maintain and update your information to keep it accurate
  • Keep your password secure and confidential
  • Notify us immediately of any unauthorized access
  • Accept responsibility for all activities under your account

4. Mobile Applications

4.1 App Store and Google Play

Our mobile applications are available for download through the Apple App Store and Google Play Store. Your use of our apps is subject to:

  • These Terms of Service
  • The respective App Store Terms of Service (Apple) or Google Play Terms of Service
  • Any additional terms specified within the applications

4.2 App Updates

We may release updates to our applications from time to time. By installing updates, you agree to the updated terms and conditions.

4.3 App Permissions

Our applications may request certain permissions on your device. You can manage these permissions through your device settings.

5. User Conduct

You agree not to:

  • Violate any applicable laws or regulations
  • Infringe on the rights of others
  • Upload or transmit harmful content (viruses, malware, etc.)
  • Attempt to gain unauthorized access to our systems
  • Interfere with the proper functioning of our Services
  • Use automated tools to access our Services without permission
  • Collect user information without consent
  • Impersonate any person or entity

6. Intellectual Property

All content, features, and functionality of our Services, including but not limited to text, graphics, logos, icons, and software, are owned by us or our licensors and are protected by copyright, trademark, and other intellectual property laws.

You may not:

  • Copy, modify, or distribute our content without permission
  • Use our trademarks without written consent
  • Reverse engineer or decompile our applications
  • Remove any copyright or proprietary notices

7. Advertising

7.1 Third-Party Advertisements

Our Services may display advertisements from third-party advertisers. These advertisements are governed by the privacy policies and terms of service of the respective advertisers.

7.2 Ad Types

Our mobile applications may display the following types of advertisements:

  • Splash/App Open Ads
  • Interstitial Ads
  • Rewarded Video Ads
  • Banner Ads
  • Native Ads
  • Video Ads

7.3 Ad Platform Partners

We work with various advertising platforms including Google AdMob, Facebook Audience Network, Unity Ads, AppLovin, ironSource, and others. Each platform has its own privacy practices.

8. Third-Party Links

Our Services may contain links to third-party websites or services that are not owned or controlled by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

9. Health Services Disclaimer

IMPORTANT: Our health consulting services are NON-MEDICAL and do not constitute medical advice, diagnosis, or treatment. The information provided through our Services should not be considered as a substitute for professional medical advice.

You should always consult with qualified healthcare providers before making any health-related decisions. We are not responsible for any health outcomes resulting from the use of our non-medical wellness services.

10. Medical Devices

10.1 Product Information

Our medical device products include:

  • Class I Medical Devices: Ready-to-ship products meeting Class I standards
  • Class II Medical Devices: Products requiring proper documentation and registration

10.2 Regulatory Compliance

Medical devices are subject to regulatory requirements that vary by country. It is your responsibility to ensure compliance with local regulations before purchasing or using our medical device products.

10.3 Intended Use

Our medical device products should only be used as intended and according to the included instructions for use.

11. Payment Terms

11.1 Pricing

All prices are subject to change without notice. Prices are quoted in the applicable currency.

11.2 Payment Methods

We accept various payment methods as indicated during checkout.

11.3 Billing

For subscription services, billing occurs at the beginning of each billing cycle. You authorize us to charge your designated payment method for all fees.

11.4 Refunds

Refund policies vary by product and service. Please refer to specific product pages or contact our support team.

12. Cancellation Policy

12.1 Services

For cancellable services:

  • Cancellations made 48 hours before the service date may be eligible for a full refund
  • Cancellations made within 48 hours may be subject to a cancellation fee
  • No-shows are not eligible for refunds

12.2 Subscriptions

You may cancel subscriptions at any time. Cancellation takes effect at the end of the current billing period. Refunds are not provided for partial periods.

13. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for:

  • Any indirect, incidental, special, consequential, or punitive damages
  • Loss of profits, revenue, data, or use
  • Business interruption
  • Any damages resulting from third-party actions
  • Health-related outcomes from non-medical services

Our total liability shall not exceed the amount you paid for the specific service giving rise to the claim.

14. Indemnification

You agree to indemnify, defend, and hold harmless Beijing Xingyun Yidao Cultural Communication Co., Ltd. and its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

  • Your use of our Services
  • Your violation of these Terms
  • Your violation of any rights of a third party

15. Age Requirements

15.1 Minimum Age

You must be at least the minimum age required by your local laws to use our Services:

  • United States: 13 years old (with parental consent for those under 18)
  • European Union: 16 years old (or the age of consent in your country)
  • China: 14 years old
  • Other regions: The minimum age may vary; please ensure compliance with local laws

15.2 Parental Consent

Users under the age of majority in their jurisdiction may need parental or guardian consent to use certain Services.

16. Regional Terms

16.1 European Union

If you are located in the EU, additional rights may apply under consumer protection laws. Nothing in these Terms shall limit your statutory rights.

16.2 California Residents

California residents have specific rights under the California Consumer Privacy Act (CCPA) and other state laws.

16.3 China

Users in China are subject to applicable Chinese laws and regulations regarding internet services and consumer protection.

16.4 Other Regions

Terms may be modified to comply with local laws in specific jurisdictions. Contact us for region-specific requirements.

17. Termination

We may terminate or suspend your access to our Services immediately, without prior notice, for any reason, including:

  • Violation of these Terms
  • Fraudulent or illegal activity
  • Non-payment of fees
  • Abuse of our Services or staff

Upon termination, your right to use the Services will cease immediately.

18. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the People's Republic of China, without regard to its conflict of law provisions.

19. Dispute Resolution

19.1 Negotiation

Before initiating any dispute resolution process, you agree to first contact us at support@kanglvzhijia.com to attempt to resolve any dispute informally.

19.2 Arbitration

Any dispute arising from these Terms shall be resolved through binding arbitration in accordance with the rules of the China International Economic and Trade Arbitration Commission (CIETAC).

19.3 Class Action Waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

20. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of significant changes by:

  • Posting the updated Terms on our website
  • Updating the "Last Updated" date
  • Sending an email notification for material changes

Your continued use of our Services after changes constitutes acceptance of the modified Terms.

21. Contact Information

If you have any questions about these Terms of Service, please contact us:

Beijing Xingyun Yidao Cultural Communication Co., Ltd.
537, Floor 5, Building 18, Chezhan W. Road, Shahe Village, Miyun Town, Miyun District, Beijing, 100000, CN
Email: support@kanglvzhijia.com
Key Account: guolin@kanglvzhijia.com

KangLv ZhiJia KangLv ZhiJia

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